Cancellation Policy

We are all busy people and our time is very valuable. We all have loved ones or children to attend to, responsibilities, work, hobbies and so on that deserve our attention. We are humble gratitude that you have chosen us to be a part of your healing process and life, and we take great care to be sure to provide you with the best services we can. Our business runs by appointment only, we do not offer “walk-ins” or have people “on-call” and we can sometimes be scheduled out one to two weeks in advance. Please understand that we do our best to accommodate the best time for all parties and we ask that you observe the 48 hour cancellation policy.

If you need to change, alter, or cancel your appointment you need to connect with us either via phone, email or text at least TWO full days before your appointment to avoid being charged a cancellation fee for your missed appointment (you may also change via the scheduling system). This ensures a mutual respect between client and practitioner.

Scheduling communication will not be received through Instagram or Facebook.

Of course emergencies happen to us all, and if this is the case please let us know as soon as you know you will not be arriving at your scheduled time and we can discuss. However, if you simply forgot about your appointment or just couldn’t call to cancel you will be charged a cancellation fee for the cost of the treatment that you reserved.

The scheduling system will send out a confirmation email once the appointment has been made, as well as a reminder email and / or text two days before your appointment.

This cancellation policy applies to individual appointments, follow-up appointments as well as pre-paid packages.

HOLIDAY WEEKS (TBD) ALL MISSED OR CANCELLED APPOINTMENTS UNDER 48 HOURS WILL BE CHARGED FULL PRICE FOR YOUR APPOINTMENT.

Refunds

There are no refunds for missed or unscheduled appointments. No refunds for returned herbal products. No refunds if you should decide not to complete your package in the allotted time frame.

Thank you for your understanding and appreciation.